This course is only available to UNISON members.


Using interactive delivery with numerous examples, this course will examine the main aspects of how to promote safety in potentially violent situations, including:

  • Preventing crisis situations from arising
  • Understanding the Conflict Cycle and how to resist this
  • Understanding the types of aggression people display
  • De-escalation techniques to defuse conflict
  • How to best respond to keep self and others safe when a service user is in crisis
  • Post crisis response: helping service users learn, grow and change
  • Consideration of legal context

Please note there are no physical interventions or restraints taught on this course.



Course Dates


10:00 am - 12:30 pm


10:00 am - 12:30 pm

This course is no longer available for applications.