This course is only available to UNISON members.
Human Factors – Improving The Patient Journey
This half day workshop will introduce you to the concept of systems thinking and allow you to explore what you think of the systems in which you work to allow you recognise how factors can be identified to either prevent negative patient experiences or promote positive ones. It’s an interactive workshop facilitating learning through real life scenarios.
This is aimed at healthcare sector workers but the concepts of systems thinking are transferable to all systems of work.
10:00 am - 4:00 pm
Supporting Union Reps
The day will also orientate participants to NMC regulation and explain Fitness to Practice proceedings. . It will be delivered by Dr Jane Wright who has a background in Nurse Education and currently advises and represents professionals who come to the attention of their professional regulator
Organising to Win
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