This course is only available to UNISON members.
Communication Skills for Non Clinical Staff
It is sometimes very difficult to know what to say when faced with distressed or upset patients and relatives. This full day course aims to enable non clinical front facing staff to develop the communication skills required to effectively manage such difficult conversations at work. The day will address the impact of bad news on individuals and its effects on communication; types of behaviours which help and hinder effective communication and the importance of self care. It will also offer useful strategies for communicating effectively with people who are distressed or angry. It will be delivered by the NI Hospice.
Tutor: NI Hospice
10:00 am - 4:00 pm
The day will also orientate participants to NMC regulation and explain Fitness to Practice proceedings. . It will be delivered by Dr Jane Wright who has a background in Nurse Education and currently advises and represents professionals who come to the attention of their professional regulator
Bargaining and Equality
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